Privacy Policy

Last updated on March 27, 2023

We know that in this digital age, your privacy is important. This Privacy Policy reflects our commitment to protecting personal data and the choices we offer you regarding how your data is used. We welcome you to read more about how we keep your information safe, as well as how you can exercise your rights. In addition, our Privacy policy covers our treatment of data that may be personal to you.

  • ‍We will review, update, and amend these policies from time to time, consistent with our business needs and technology. We encourage you to check back periodically for new updates or changes. Your continued use of the service makes up for your acceptance of any change to this Privacy Policy. We are the data controller of your information. We handle and process all data on behalf of our customers.
  • You may likewise decide not to give us “discretionary” Personal Data; however, please remember that without it, we will most likely be unable to provide you with the full scope of our administrations or with the best client experience when utilizing our Services.
  • This Privacy Policy (“Privacy Policy”)describes how Wonderpack. Will gather, use, and maintain your Personal Information on website and application. It will also explain your legal rights with respect to that information.
  • By using the website and application or services, you confirm that you have read and understood this Privacy Policy and our Terms (together referred to herein as the “Agreement”). The Agreement governs the use website and application. We will collect, use, and maintain information consistent with the Agreement.

What personal information do we collect from the people who visit our website and application?

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and features you use.

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

  • Account Data: To use certain features (like Paid or unpaid Services), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, and name, and assign you a unique identifying number (“Account Data”).
  • Personal Data: Personal Data is information that can be used to identify you specifically, including your names, phone numbers, email addresses, job titles, usernames, passwords, billing addresses, and mailing addresses. You consent to give us this information by providing it to us voluntarily on our website and application. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website and application.
  • Financial Data: Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to purchase, or exchange services from our website and application. We store limited financial data. Most financial data is transferred to our payment processor, PayPal, and you should review these processors’ Privacy Policies to determine how they use, disclose, and protect your financial data.
  • Contact information.An Authorized User is required to provide some contact information (e.g., an email address) when making an account on the Services.

·        Minors’ Data:

We do not knowingly collect data from or market to children under 13 years of age.

We do not knowingly solicit data from or market to children under 13 years of age. By using the Website and application, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website and application. If we learn that personal information from users less than 13 years of age has been collected, We will take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 13, please contact us.

Automatically collected information about your use of our Services or tools,

This information is registered automatically with the visit by the own configuration or manual of each tool on the website and application.

  • When you visit, connect with, or utilize our service, we may gather, record, or create specific specialized data about you. We do so either autonomously or with the assistance of third-gathering Service Providers, including using “cookies” and other following innovations.
  • We automatically collect certain information when you visit, use or navigate the Website and application. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and application and other technical information. This information is primarily needed to maintain the security and operation of our Website and application and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and usage data are service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and application, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, settings, and information about your activity on the Website (such as the date/time stamps associated with your usage, pages, and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or another device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data, such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website and application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, that if you choose to opt-out, you may not be able to use certain aspects of the Services.

Push Notifications. We may request to send you to push notifications regarding your account or certain features of the application(S). If you wish to opt-out of receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information.

How do we handle social signals?

If you choose to register or log in to our website and application using a social media account, we may access certain information about you.

Our Sites offer you the ability to register and log in using your third-party social media account details (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture, as well as other information you choose to make public.

We will use the information we receive only for the purposes described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.

How do we use your details?

We process personal data to operate, improve, understand, and personalize our services. We use personal data for the following purposes:

  • To fulfill or meet the reason you provided the information (e.g., to help provide our Site services to you).
  • To deliver and facilitate the delivery of services to the user.
  • To enable user-to-user communications.
  • To fulfill and manage users’ orders.
  • To fulfill and manage users’ orders.
  • To send administrative information to users.
  • To identify usage trends.
  • In order to diagnose problems and/or prevent fraudulent activities.
  • To improve your user experience.
  • To send users marketing and promotional communications.
  • For marketing and promotions.
  • To create, maintain, customize, and secure your account with us.
  • To personalize your experience and deliver content and product, and services relevant to your interests.
  • Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To prevent illegal activity, fraud, and abuse.
  • To help our site, we will be ready to serve you better.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

As noted in the list above, we may communicate with you if you’ve provided us with the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our services. If you do not want to receive communications from us, please indicate your preference by emailing us at info(a)wonderpack.app.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Facebook Pixel and Google Analytics to help us understand how our customers use the Site.

You can opt-out of targeted advertising by:

How to opt-out

When you engage us for the Services or make inquiries about our Services, you will be requested to provide your consent to us to send promotional material to you. You may stop the delivery or “opt-out” of future promotional emails by following the specific instructions in the email you receive.

Do Not Track

Currently, various browsers — such as Microsoft Edge, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites visited by the user about the user’s browser DNT preference setting. Wonderpack does not currently commit to responding to browsers’ DNT signals concerning the Company’s Web sites, in part because industry groups have adopted no common industry standard for DNT, technology companies, or regulators, including no consistent standard of interpreting user intent. Wonderpack takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

How we use cookies

We may use cookies and other tracking technologies to collect and store information; We may use cookies and similar technologies (like web beacons and pixels) to access or store information. We use cookies and similar technologies for several purposes, depending on the context or service, including: 

  • Recognize you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
  • We are keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
  • Detecting and preventing fraudulent activity and improving security.
  • We are conducting research and diagnostics to improve our offerings.
  • Reporting allows us to measure and analyze the performance of our offerings.

First-party cookies

  1. Strictly Necessary Cookies:These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  2. Functional cookies:These cookies enable the website to provide enhanced functionality and personalization. They may be set by third party providers whose services we have added to our pages or by us.
  3. Performance cookies:These cookies allow us to count visits and traffic sources to measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  4. Targeting cookies:These cookies may be set through our site and used to build a profile of your interests and show you relevant adverts on other sites.

Google Analytics Cookies

We use Google Analytics to investigate the utilization of our site by users and visitors. Google Analytics assembles data about site use through cookies. The data assembled identifying our site is utilized to make reports about the utilization of our site.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics.

Name of cookie

Expiry period

Purpose

Company

_ga

Persistent – 2 years

Analytics

Google Analytics, Google LLC

_ga_JMDY11H0YJ

Persistent – 2 years

Analytics

Google Analytics, Google LLC

_gat

Persistent – 2 years

Analytics

Google Analytics, Google LLC

_gid

Persistent – 1 day

Analytics

Google Analytics, Google LLC

_sp_root_domain_test_* (x 1535)

Session cookie

Analytics

 wonderpack.app

gaVisitorTypeLong

Persistent – 2 years

Analytics

Google Analytics, Google LLC

gaVisitorTypeShort

Persistent – 30 minutes

Analytics

Google Analytics, Google LLC

Facebook Pixel

_fpb,datr,dpr,fr,wd

Collects anonymous statistics regarding usage of the website. These are third-party cookies. While wonderpack.app ‘s use of Facebook causes these cookies to be used, wonderpack.app itself does not control the data within the cookies themselves. The names of the cookies listed are provided as examples. wonderpack.app does not directly control the names of the cookies involved, and the actual names may differ.

These cookies enable us to:

  1. Determine the effectiveness of certain marketing campaigns.
  2. Collect additional anonymous statistics (see below)

You can learn more about Facebook’s Tracking Pixel here

What are your choices regarding cookies?

Cookie Preferences on the website: Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking ‘Cookie Preferences in the footer of the website.

Browser settings: You can also manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how the browser will notify you when you receive a new cookie, how disable cookies, and when cookies will expire. Check the support site for your browser to understand the privacy settings available to you. If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign in to an account, and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our website.

California Consumer Rights

The California Consumer Privacy Act provides specific rights to those in California. Suppose you are a California-based consumer, as that term is defined under California law. In that case, this section shall apply in addition to all other applicable rights and information contained in this Statement.

  • You have the right to request that we provide you with what personal information we collect, use, and disclose.
  • You have the right to request that we delete the personal information we, or our service providers, store about you. 
  • We will not discriminate or retaliate against you if you elect to exercise any rights under this section of our Privacy Statement. 
  • You may request that we not sell your personal information. As noted above, we do not sell your personal information, and we only share your personal information with third parties, as described in this Statement.
  • You have the right to designate an authorized agent to request on your behalf. Please see the Identity Verification Requirement below for information on our process for verifying that we have received a legally valid request.
  • If you are a California consumer and have additional questions based on this section of our Privacy Statement or wish to submit a request to request that we not share your information with third parties, please contact us by email or through the contact us page.
  • See more at https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to caloppa, we agree to the following:

  • Users can visit our site anonymously.
  • You’ll be notified of any ONLINE PRIVACY POLICY changes via email.

Coppa (children online privacy protection action)

With regards to the assortment of private information from children under the age of 13 years, the Children’s Online Privacy Protection Act (COPPA) puts parents in charge. The Federal Trade Commission, United States consumer safety firm, enforces the COPPA Guideline, which defines what providers of websites and online services should do to safeguard children’s privacy and security online. For more details, Click Here or below link

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

GDPR-Customer data processing appendix:

Customer Data” means any personal data that Wonderpack processes on Customer’s behalf via the Services, as more particularly described in this DPA.

Data Protection Laws” means all data protection laws and regulations applicable to a party’s processing of Customer Data under the Agreement, including, where applicable, EU Data Protection Law and Non-EU Data Protection Laws.

GDPR-EU data protection law 

EU Data Protection Law” means all data protection laws and regulations applicable to Europe, including (i) Regulation 2016/679 of the European Parliament and the Council on the protection of natural persons concerning the processing of personal data and on the free movement of such data (General Data Protection Regulation) (“GDPR“); (ii) Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector; (iii) applicable national implementations of (i) and (ii); and (iv) in respect of the United Kingdom (“UK“) any applicable national legislation that replaces or converts in domestic law the GDPR or any other law relating to data and privacy as a consequence of the UK leaving the European Union.

Europe” means, for this DPA, the European Union, the European Economic Area and/or their member states, Switzerland, and the United Kingdom.

Non-EU Data Protection Laws” means the California Consumer Privacy Act (“CCPA”); the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”); and the Brazilian General Data Protection Law (“LGPD “), Federal Law no. 13,709/2018.

SCCs” means the standard contractual clauses for processors as approved by the European Commission or Swiss Federal Data Protection Authority (as applicable), which shall be applied only to transfers of Customer Data from the European Union.

Services Data” means any data relating to the Customer’s use, support, and/or operation of the Services, including information relating to volumes, activity logs, frequencies, bounce rates, or other information regarding emails and other communications the Customer generates and sends using the Services.

  • Parties’ roles: If EU Data Protection Law or the LGPD applies to either party’s processing of Customer Data, the parties acknowledge and agree that concerning the processing of Customer Data, the Customer is the controller and is a processor acting on behalf of Customer, as further described in Annex A (Details of Data Processing) of this DPA.
  • Purpose limitation: Wonderpack shall process Customer Data only following Customer’s documented lawful instructions as outlined in this DPA, as necessary to comply with applicable law, or as otherwise agreed in writing (“Permitted Purposes”). The parties agree that the agreement sets out the Customer’s complete and final instructions to Wonderpack concerning the processing of Customer Data. Processing outside the scope of these instructions (if any) shall require a prior written agreement between the parties.
  • Prohibited data. The customer will not provide (or cause to be provided) any Sensitive Data to Wonderpack for processing under the Agreement, and Wonderpack will have no liability whatsoever for Sensitive Data, whether in connection with a Security Incident or otherwise. To avoid doubt, this DPA will not apply to Sensitive Data.
  • Customer compliance: Customer represents and warrants that (i) it has complied, and will continue to comply, with all applicable laws, including Data Protection Laws, in respect of its processing of Customer Data and any processing instructions it issues to Wonderpack; and (ii) it has provided, and will continue to provide, all notice and has obtained, and will continue to obtain, all consents and rights necessary under Data Protection Laws for Wonderpack to process Customer Data for the purposes described in the agreement. Customer shall have sole responsibility for the accuracy, quality, and legality of Customer Data and how Customer acquired Customer data. Without prejudice to the generality of the preceding, Customer agrees that it shall be responsible for complying with all laws (including Data Protection Laws) applicable to any emails or other content created, sent, or managed through the service, including those relating to obtaining consents (where required) to send emails, the content of the emails and its email deployment practices.
  • The lawfulness of Customer’s instructions: The customer will ensure that United Kingdom processing of the Customer Data by Customer’s instructions will not cause Wonderpack to violate any applicable law, regulation, or rule, including, without limitation, Data Protection Laws. Wonderpack shall promptly notify Customer in writing unless prohibited from doing so under EU Data Protection Laws if it becomes aware or believes that any data processing instruction from Customer violates the GDPR or any UK implementation of the GDPR.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
  • For investigations and fraud detection and prevention.
  • For business transactions, provided certain conditions are met.
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information, and the collection is reasonable.
  • Purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
  • If it was produced by an individual in the course of their employment, business, or profession, and the collection is consistent with the purposes for which the information was produced.
  • If the collection is solely for journalistic, artistic, or literary purposes.
  • If the information is publicly available and is specified by the regulation.

Does Wonderpack Share My Personal Information?

Information about our users is vital to our business, and we do not sell the personal information of our users to third parties. Wonderpack only shares personal information with its subsidiaries and affiliates that are either subject to this Privacy Notice or follow practices that are at least as protective as those described in this Privacy Notice.

Independent service providers: We employ other businesses and individuals to carry out our responsibilities. Examples include data analysis, marketing assistance, payment processing, content transmission, and credit risk assessment and management. These third-party service providers have access to only the personal information required to perform their functions and are prohibited from using it for any other purpose. In addition, they must process the personal information in accordance with our contractual agreements and the applicable data protection laws.

As we continue to expand our business, we may sell or acquire additional companies or services. User information is typically one of the transferred business assets in such a transaction but remains subject to the commitments made in any prior Privacy Notice (unless, of course, the user consents otherwise). In the unlikely event that Wonderpack or substantially all of its assets are acquired, user information will also be transferred along with the rest of the assets.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purpose outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period in which users have an account with us.

When we have an ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws to your data.

You may have the following rights: –

  1. Request access to your data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.
  2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.
  3. Request deletion of your data. This enables you to ask us to delete or remove personal data where there is no good reason to continue processing it. You also have the right to ask us to delete or remove your data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
  4. Object to processing your data where we are relying on a legitimate interest (or those of a third party). Something about your situation makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, overriding your rights and freedoms.
  5. Request restriction of processing of your data. This enables you to ask us to suspend the processing of your data in the following scenarios:
    1. If you want us to establish the data’s accuracy.
    2. Our use of the data is unlawful, but you do not want us to erase it.
    3. You need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
    4. You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  6. Request the transfer of your data to you or a third party. We will provide your data in a structured, commonly used, machine-readable format to you or a chosen third party. Note that this right only applies to automated information; you initially provided consent for us to use or use the information to perform a contract with you.
  7. Withdraw consent at any time where we are relying on consent to process your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not provide certain services to you.

International Data Transfer

The personal information we process may be transmitted or transferred to countries other than where you reside. Those countries may have data protection laws that are different from the laws of your country.

The servers for our platform are in Canada and Wonderpack, and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.

We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected by this Privacy Statement. For example, any data transfers between our group companies are governed by our intragroup agreements, which incorporate strict data transfer terms (including the European Commission’s Standard Contractual Clauses for transfers from the EEA) and require all group companies to protect the personal information they process in accordance with applicable data protection law.

We also require that third-party service providers to whom a data transfer is made have appropriate safeguards in place to protect your personal information in compliance with applicable data protection law. The measures used will depend on the service provider, and our agreements with them may include European Commission-approved Standard Contractual Clauses, the service provider’s certification under the EU-U.S. and/or Swiss-U.S. Privacy Shield certification, or reliance on the service provider’s Binding Corporate Rules, as defined by the European Commission.

How do we protect your details?

  • We have implemented industry-accepted administrative, physical, and technology-based security measures to protect against the loss, misuse, unauthorized access, and alteration of personal information in our systems. We ensure that any employee, contractor, corporation, organization, or vendor who has access to personal information in our systems are subject to legal and professional obligations to safeguard that personal information.
  • We do not use vulnerability scanning and/or scanning to PCI specifications.
  • We use regular Malware Scanning.
  • Your personal information is only accessible by a limited number of individuals who have special access privileges to such systems and are required to treat the information with strict confidentiality. In addition, the extremely sensitive/credit information of your resource is encrypted using Secure Socket Layer (SSL) technology.
  • We implement several security measures whenever a user gets into, submits, or accesses their information to protect your individual information.
  • While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.
  • Wonderpack prohibits unauthorized access or use of personal information stored on our servers. Such access is a violation of law, and we will fully investigate and press charges against any party that has illegally accessed the information within our systems.

Can-spam act

The CAN-SPAM Act is a regulation that sets the guidelines for commercial email, establishes requirements for commercial announcements, offers recipients to have emails ceased from being delivered to them, and spells out hard fines for violations.

We accumulate your email to be able to:

  • Send information, react to questions, and/or other demands or questions
  • To maintain compliance with CANSPAM, we consent to the next:
  • Do not use untrue or misleading subject matter or email addresses.
  • Identify the concept as an advertisement in some realistic way.
  • Screen third-party email marketing services for conformity, if one can be used.
  • Honor opt-out/unsubscribe demands quickly.
  • Allow users to unsubscribe utilizing the link at the bottom of every email.

If anytime you want to unsubscribe from receiving future emails, you can email us by using the contact form on our website, and we’ll immediately remove you from ALL communication.

Limitation of liability

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

We make no legal representation that the website or services are appropriate or available in locations outside Canada. You may access the website and application from outside Canada.at your own risk and initiative and must bear all responsibility for compliance with applicable foreign laws.

Governing Law and Jurisdiction

This website and application originates from Canada. The laws of Canada. Without regard to its conflict of law, principles will govern these terms to the contrary. You hereby agree that all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Canada. Using this website and application, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim to arise under or because of these terms. You hereby waive any right to trial by jury arising out of these terms.

Changes to this privacy notice

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to changes by placing a notice on the Wonderpack website and application by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all the changes. The use of the information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact us or email us at info(a)wonderpack.app.  

What private data do we collect from the people who visit our App?

When enlisting on our App or buying Services, as suitable, you could be approached to type in your name, email, postage information, payment information, or different subtleties to assist you with your experience.

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

  • Account Data: To use certain features (like Paid or unpaid Services), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, gender, and date of birth, and assign you a unique identifying number (“Account Data”).
  • Personal Data: Personal Data is information that can be used to identify you specifically, including your name, zip code, time zone, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to give us this information by providing it to us voluntarily on our App or any mobile application. You provide some of this information when you register with or make purchases from our App. You may also provide this information by participating in various activities associated with our App, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our App or from making purchases.
  • Profile Data: You can also choose to provide profile information like a photo,  App link, social media profiles, or other data. Your Profile Data will be publicly viewable by others.
  • Financial Data: Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to purchase, order, return or exchange services from our App and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processor, Apple Pay, Stripe, Google Pay and you should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data.

Data About Your Accounts on Other Services:

  • We may obtain certain information through your social media or other online accounts if they are connected to your Wonderpack – Track account. If you login to via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, login email address, location, the physical location of your access devices, gender, birthday, and list of friends or contacts.
  • Social Networking Data: We may access personal information from social networking sites, and apps, including Facebook and Google , which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
  • Mobile Device Data: If you use our App via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.
  • Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.
  • If you access or use our Services or to buy services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party. 

When do we acquire information?

We get data from you when you get enlisted on our App, respond to an audit, give us reactions on our items or enter information on our App. Below are the examples:

  • To register on our App to get updated about services or to buy services.
  • To create your account on the App (e.g., your name and email address)
  • To process your orders via our online services (e.g., your name, address, date of birth, and payment details)
  • To deal with our relationship with you, including notifying you about changes to our terms or security arrangement. Requesting that you leave an auditor to take an overview.
  • To manage and ensure our business and this App (counting investigating, information examination, testing, framework upkeep, backing, announcing, and facilitating information).
  • To send you our email pamphlet and other robotized email correspondences.
  • To make proposals and suggestions to you about merchandise or administrations that might hold any importance with you.

Automatically collected information about your use of our Services or tools,

This information is registered automatically with the visit by own configuration or manual of each tool on the App

  • When you visit, connect with, or utilize our service, we may gather, record or create specific specialized data about you. We do so either autonomously or with the assistance of third gathering Service Providers, including using “cookies” and other following innovations.
  • Such data comprises of availability, specialized and collected utilization data, for example, IP locations and general areas, gadget data (like sort, working framework, cell phone id, program form, region and language settings, Browser Information, Geographic location, Time of Visit, Referring App, applications or service, search engine utilized), date and time stamps of use, the and pixels introduced or used on such gadget and the recorded movement (meetings, clicks and further cooperation’s) of Visitors and Users regarding our Service. for purposes including examination, service-, tasks, and business quality control and enhancements, and record-keeping purposes.

This is to improve the App, services, and security, among which we include security inspection by the administration of the App and third parties.

How do we use your details?

We may utilize the data we procure from you when you enlist, make a buy, join our bulletin, respond to an examination or promoting correspondence, peruse the App, or utilize specific other App includes in the following ways:

  • Create your account; and
  • Deliver any services purchased by you to you; and
  • Correspond with you; and
  • Compile anonymous statistical data for our own use or for a third party’s use; and
  • Assist law enforcement as necessary; and
  • Prevent fraudulent activity on our App or mobile app; and
  • Analyze trends to improve our App and offerings.
  • To fulfill or meet the reason you provided the information (e.g., to help provide our App services to you).
  • To personalize and develop our App and the services we provide you and improve our offerings.
  • To provide certain features or functionality of the services on the App.
  • For marketing and promotions.
  • To create, maintain, customize, and secure your account with us.
  • To provide you with support, to communicate with you and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your experience and to deliver content and product and services relevant to your interests.
  • To help maintain the safety, security, and integrity of our App, services, databases, and other technology assets and business.
  • For testing, research, analysis, and product development, including to develop and improve our App and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To prevent illegal activity, fraud, and abuse.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • Where we have to play out the agreement we are going to go into or have gone into with you
  • To help our App that will ready to serve you better.
  • To allow us to brought administration you up in furnishing a response to your client assistance demands.
  • To procure rankings and audits of items
  • To send messages after a certain time routinely, with respect to your administrations or items and different items.
  • To catch up after correspondence with (live talk, email, or telephone requests)
  • To furnish you with the data, items, and administrations that you demand from the App.

Customer data processing appendix:

Customer Data” means any personal data that processes on behalf of Customer via the service, as more particularly described in this DPA.

Data Protection Laws” signifies all information protection laws and guidelines appropriate to a gathering’s handling of Customer Data under the agreement, including, where pertinent, EU Data Protection Law and Non-EU Data Protection Laws.

GDPR-EU data protection law 

EU Data Protection Law” signifies all data protection laws and guidelines appropriate to Europe, including (I) Regulation 2016/679 of the European Parliament and of the Council on the insurance of ordinary people concerning the preparing of individual information and on the free development of such information (General Data Protection Regulation) (“GDPR”); (ii) Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector; (iii) applicable national implementations of (i) and (ii); and (iii) in respect of the United Kingdom (“UK”) any applicable national legislation that replaces or converts in domestic law the GDPR or any other law relating to data and privacy as a consequence of the UK leaving the European Union).

“Europe” signifies, for the motivations behind this DPA, the European Union, the European Economic Area as well as their part states, Switzerland and the United Kingdom.

“Non-EU Data Protection Laws” means the California Consumer Privacy Act (“CCPA”); the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”); and the Brazilian General Data Protection Law (“LGPD”), Federal Law no. 13,709/2018.

  • Parties’ roles: If EU Data Protection Law or the LGPD applies to either party’s processing of Customer Data, the parties acknowledge and agree that concerning the processing of Customer Data, Customer is the controller and is a processor acting on behalf of Customer, as further described in Annex A (Details of Data Processing) of this DPA.
  • Purpose limitation: Wonderpack – Track shall process Customer Data only following Customer’s documented lawful instructions as outlined in this DPA, as necessary to comply with applicable law, or as otherwise agreed in writing (“Permitted Purposes”). The parties agree that the agreement sets out the Customer’s complete and final instructions to Wonderpack – Track concerning the processing of Customer Data, and processing outside the scope of these instructions (if any) shall require a prior written agreement between the parties.
  • Customer compliance: Customer represents and warrants that (i) it has complied, and will continue to comply, with all applicable laws, including Data Protection Laws, in respect of its processing of Customer Data and any processing instructions it issues to Wonderpack – Track; and (ii) it has provided, and will continue to provide, all notice and has obtained, and will continue to obtain, all consents and rights necessary under Data Protection Laws for Wonderpack – Track to process Customer Data for the purposes described in the agreement. Customer shall have sole responsibility for the accuracy, quality, and legality of Customer Data and the means by which Customer acquired Customer data. Without prejudice to the generality of the foregoing, Customer agrees that it shall be responsible for complying with all laws (including Data Protection Laws) applicable to any emails or other content created, sent, or managed through the service, including those relating to obtaining consents (where required) to send emails, the content of the emails and its email deployment practices.
  • The lawfulness of Customer’s instructions: Customer will ensure that United Kingdom processing of the Customer Data by Customer’s instructions will not cause Wonderpack – Track to violate any applicable law, regulation, or rule, including, without limitation, Data Protection Laws. Wonderpack – Track shall promptly notify Customer in writing unless prohibited from doing so under EU Data Protection Laws if it becomes aware or believes that any data processing instruction from Customer violates the GDPR or any UK implementation of the GDPR.

How do we protect your details?

  • We do not use vulnerability scanning and/or scanning to PCI specifications.
  • We only provide articles and information. We never require credit card volumes.
  • We use regular Malware Scanning.
  • Your individual information is comprised behind secured systems and is merely accessible by a restricted number of folks who’ve special access privileges to such systems and must keep the information confidential carefully. Furthermore, all very sensitive/credit information you resource is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a number of security measures whenever a user gets into, submits, or accesses their information to keep up the protection of your individual information.

Do we use ‘cookies?

Yes. Cookies are small documents a App or its provider exchanges to your computer’s hard drive through your browser (if you allow) that permit the App’s or service provider’s systems to identify your internet browser and capture please remember certain information. For example, we use cookies to help us keep in mind and process the things in your shopping cart software. Also, they are used to help us understand your requirements based on prior or current App activity, which permits us to offer you improved upon services. We also use cookies to help us put together aggregate data about App traffic and App conversation so that people may offer better App experience and tools in the foreseeable future.

We use cookies to:

  • Understand and save user’s tastes for future views or visits of our App.
  • Keep an eye on advertisements.
  • Compile aggregate data about App traffic and App connections in order to provide better App activities and tools in the foreseeable future.
  • We also use third-party advertisements on Wonderpack – Track to support our App. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our App, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our App, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (Serving Online Booking ads to Travelers) or showing certain ads based on specific Apps visited (such as showing marketing ads to someone who frequents marketing Apps or blogs).
  • We might also use third-party services that monitor these details on our behalf.

You are able to choose that your personal computer warns you whenever a cookie has been directed, or you can select to turn off all cookies carefully. You can perform that through your web browser settings. Since the internet browser is just a little different, check out your browser’s Help Menu to learn the way in which to change your cookies.

If you change cookies off, many of the features that produce your App experience better might not exactly function properly. It will not impact the user’s experience, which builds your App experience better and might not function properly.

Google Analytics

We use Google Analytics to investigate the utilization of our site of users and visitors. Google Analytics assembles data about site use through cookies. The data assembled identifying with our site is utilized to make reports about the utilization of our site.

Name of cookie

Expiry period

Purpose

Company

_ga

Persistent – 2 years

Analytics

Google Analytics, Google LLC

_ga_JMDY11H0YJ

Persistent – 2 years

Analytics

Google Analytics, Google LLC

_gat

Persistent – 2 years

Analytics

Google Analytics, Google LLC

_gid

Persistent – 1 day

Analytics

Google Analytics, Google LLC

_sp_root_domain_test_* (x 1535)

Session cookie

Analytics

 Wonderpack – Track

gaVisitorTypeLong

Persistent – 2 years

Analytics

Google Analytics, Google LLC

gaVisitorTypeShort

Persistent – 30 minutes

Analytics

Google Analytics, Google LLC

Facebook Pixel

_fpb,datr,dpr,fr,wd

Collects anonymous statistics regarding usage of the Wonderpack – Track APP. These are third-party cookies. While Wonderpack – Track ‘s use of Facebook causes these cookies to be used, Wonderpack – Track itself does not control the data within the cookies themselves. The names of the cookies listed are provided as examples. Wonderpack – Track does not directly control the names of the cookies involved, and the actual names may differ.

These cookies enable us to:

  1. Determine the effectiveness of certain marketing campaigns
  2. Collect additional anonymous statistics (see below)

You can learn more about Facebook’s Tracking Pixel here

General Use

  • Understand client’s desires for future perspectives or visits of our App.
  • Collect and Compile total data about App traffic their sources e.g. (Gadgets, Country, page sessions) and App associations so as to give better App exercises and apparatuses within a reasonable time-frame.
  • You have the choice to accept or reject cookies for the App and at whatever point a cookie has been coordinated, or you can choose to deliberately kill all cookies. You can play out that through your internet browser settings if you using chrome, you can go the setting of the chrome and select the domain and change the setting of the cookies to your desire.
  • On the off chance that you change cookies off, some of the features that produce your App experience better may not actually work appropriately. It won’t affect the client’s experience that delivers your App experience better and may not actually work appropriately.

California online privacy protection act

CalOPPA is the first state law in the country to require commercial Apps and online services to create an online privacy policy.

The law’s reach extends well beyond California to require anybody or company in America (and possibly the entire world) that functions Apps collecting (PII) Personally Identifiable Information from California consumers to create a visible online privacy policy on its App declaring the information being accumulated and the individuals or companies with whom it has been distributed. –See more at https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to caloppa, we agree to the following:

  • Users can visit our App anonymously.
  • Once this online privacy policy is established, we will put a link to it on our App, on the first significant web page after getting into our App.
  • Our ONLINE PRIVACY POLICY link includes the term ‘Privacy’ and can certainly be on the page given above.
  • You’ll be notified of any ONLINE PRIVACY POLICY changes:
  • Via Email

Coppa (children online privacy protection action)

With regards to the assortment of private information from children under age 13 years, the Children’s Online Privacy Protection Act (COPPA) puts parents in charge. The Federal Trade Commission, United States’ consumer safety firm, enforces the COPPA Guideline, which spells out what providers of Apps and online services should do to safeguard children privatizes and security online. Fore more Details or below link

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

Fair information practices

The fair Information Practices Rules form the backbone of level of privacy law and the ideas they include have played an important role in the introduction of data protection laws and regulations around the world. Understanding the Good Information Practice Guidelines and how they must be implemented is fundamental to adhere to the various privation laws and regulations that protect private information.

To become consistent with Fair Information Methods we will need the following responsive action, should a data breach happen:

  • We will inform you via email
  • within 7 business days
  • We will inform the users via in-App notification
  • Within 1 working day

We also agree to the average person Redress Rule which requires that peoples have the right to legally go after enforceable privileges against data collectors and processors who neglect to adhere to the law. This theory requires not just that people have enforceable protection under the law against data users, but also that person have recourse to courts or federal government agencies to research and/or prosecute non-compliance by data processors.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You may have the following rights: –

  1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    1. If you want us to establish the data’s accuracy.
    2. Where our use of the data is unlawful, but you do not want us to erase it.
    3. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    4. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

Can-spam act

The CAN-SPAM Take action is a regulation that sets the guidelines for commercial email, establishes requirements for commercial announcements, offers recipients to have emails ceased from being delivered to them, and spells out hard fines for violations.

We accumulate your email to be able to:

  • Send information, react to questions, and/or other demands or questions
  • To maintain compliance with CANSPAM, we consent to the next:
  • Not use untrue or misleading subject matter or email addresses.
  • Identify the concept as an advertisement in some realistic way.
  • Include the physical address of our App headquarters or business
  • Screen third-party email marketing services for conformity, if one can be used.
  • Honor opt-out/unsubscribe demands quickly.
  • Allow users to unsubscribe utilizing the link at the bottom of every email.
Wonderpack – Track’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes) , including the Limited Use requirements.
 

If anytime you want to unsubscribe from receiving future email, you can email us at by using contact form at our App Wonderpack – Track and we’ll immediately remove you from ALL communication.

Limitation of liability

  • Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.
  • We make no legal representation that the App or services are appropriate or available for use in locations outside Canada. You may access the App from outside Canada at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

Indemnification

  • Upon visiting this App you agree release, indemnify, defend and hold harmless Wonderpack – Track and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the App content; your use of the services; your violation of any provision of these terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.

Governing Law and Jurisdiction

  • This App originates from Canada. The laws of Canada without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that, all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of Canada. By using this App, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

Changes to this privacy notice

We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our App. You can also obtain an up-to-date copy of our privacy notice by contacting us.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact us or email us.

Wonderpack

Wonderpack is now available for both Android and iOS devices from the Google Play Store and App Store.

Download today and start to keep track of all your packages in one place.

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